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FAQ

  • Apakah stok barang selalu tersedia?
    Semua barang yang kami jual merupakan barang MADE BY ORDER (baru dibuat jika ada yang pesan). Pengerjaan 1 - 3 hari. Jika tidak ada label PO (Pre-Order), maka barang bukan Made By Order, tapi memang tersedia (ready in stock). Are stock items always available? All items that we sell are MADE BY ORDER (only made when someone orders). Workmanship 1-3 days. If there is no PO (Pre-Order) label, then the item is not Made By Order, but is indeed available (ready in stock).
  • Bagaimana Pengirimannya?
    Kami melakukan pengiriman barang via JNE Reg, JNE Yes, J&T Express, POS Indonesia, dan Wahana setiap hari Senin - Sabtu, mulai pukul 08.30 - 17.00 WIB. Untuk barang made by order, pengiriman dan penginputan nomor resi dilakukan 3 hari setelah barang jadi dan siap untuk dikirim. Shipment We ship items every Monday - Saturday via JNE Reg, JNE Yes, J&T Express, POS Indonesia, dan Wahana, starting at 8:30 a.m. - 5:00 p.m. WIB. All goods made by order, delivery and input receipt number is done 3 days after the goods are finished and ready to be sent.
  • Apakah menerima pengiriman ke luar negeri?
    Ya, kami menerima pengiriman ke luar negeri menggunakan JNE International, POS Indonesia R LN (layanan standar) dan POS Indonesia EMS dengan tambahan biaya pengiriman. Estimasi pengiriman kurang lebih 30 hari. Do you accept overseas shipping? Yes, we accept overseas shipping using JNE International, POS Indonesia R LN (standard service) and POS Indonesia EMS with additional shipping costs. Estimated delivery of approximately 30 days.
  • Bagaimana memesan Custom Barang?
    Untuk custom barang, pengerjaan juga 1 - 3 hari. Kamu bisa chat via DM Instagram, atau via wix chat yang ada di website ini, dan kamu juga bisa hubungi nomor yang tertera di bio Instgaram. Jangan lupa untuk cek katalog custom barang terlebih dahulu ya, saat ini baru tersedia di Instagram @xvteen. How to order Custom Merch? Workmanship for custom merch also 1-3 days. You can chat via DM Instagram, or via wix chat on this website, and you can also contact the number on XVteen Instgaram bio. Don't forget to check the catalog of custom items first, now it's only available on Instagram @xvteen.
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